Last updated 2 November 2026
Cancelling a pre-booking
You can cancel a pre-booking at any time before it ships and receive a full refund to the original payment method. Contact us from your account or through the Contact page with your order reference.
Returns after delivery
The return window, the condition requirements and any exclusions (for example, hygiene-related exclusions for worn eyewear) will be confirmed and published here before launch.
Refund timelines
Refunds are processed promptly after approval. How long they take to reach you depends on your bank or payment provider.
Faulty products
Faulty products are covered by our Warranty Policy and by your statutory rights.
Questions about this policy? Contact us.